Shipping Policy

Last updated: July 28, 2026

At Anna New York, we are committed to providing a smooth and transparent delivery experience. Below you will find important information about our order processing, shipping times, and delivery procedures.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Destinations

We currently ship within the United States only.

Orders placed with delivery addresses outside the United States cannot be processed at this time.

2. Order Processing Time

All orders are processed within 1–3 business days after the order cut-off time.

Our daily order cut-off time is 6:00 PM Eastern Time (ET), Monday through Friday.

Orders placed before 6:00 PM ET on a business day begin processing that same business day.
Orders placed after 6:00 PM ET begin processing on the next business day.
Orders placed on weekends or US federal holidays begin processing on the next business day.
If an exceptional delay affects the processing of your order, we will notify you by email as soon as possible.

You will receive a confirmation email once your order has been shipped.

3. Shipping Time

After processing, orders are shipped to the delivery address provided at checkout.

Estimated shipping time:

8–12 business days

Shipping and delivery take place on business days, Monday through Friday, excluding US federal holidays.

Shipping times are estimates and may vary due to factors outside our control, including:

Seasonal demand or holidays
Carrier delays
Weather conditions
Logistics or transport disruptions
High order volume

4. Total Estimated Delivery Time

Total delivery time includes:

Processing time: 1–3 business days
Shipping time: 8–12 business days

Estimated total delivery time: 9–15 business days after the order is placed.

Orders placed after 6:00 PM ET, on weekends, or on public holidays begin processing on the next business day. Delivery times are estimates and are not guaranteed.

5. Shipping Costs

We offer free standard shipping on all orders within the United States.
No minimum purchase is required.

6. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take 2–5 business days to become active after the shipping confirmation email has been sent. If your tracking information has not updated after this period, please contact us for assistance.

7. Multiple Shipments

Orders containing multiple items may be shipped separately depending on product availability and logistics.
Tracking information will be provided for each shipment.

8. Delivery Address

Orders are shipped to the delivery address provided at checkout.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If a package is returned because the address provided was incorrect, incomplete or undeliverable, we will contact you to arrange a resolution. The customer may be responsible for reasonable redelivery costs. Any applicable refund will be handled in accordance with our Return & Refund Policy.

9. Delivery Confirmation & Lost Packages

A shipment is considered delivered when the carrier’s tracking information confirms delivery to the address provided at checkout.

If your tracking information shows that your package has been delivered but you cannot locate it, please contact us at info@annanew-york.com as soon as possible. We will review the delivery information and assist you in opening an investigation with the shipping carrier.

If a package is confirmed by the carrier as lost in transit or incorrectly delivered, we will offer an appropriate resolution, which may include a replacement or refund, in accordance with our Return & Refund Policy.

Claims are assessed individually based on the order information, tracking details and the outcome of the carrier’s investigation.

10. Delivery Delays

While we aim to meet the estimated delivery timeframe, delays may occasionally occur due to carrier disruptions, severe weather, public holidays or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us at info@annanew-york.com. We will review the tracking information and assist you in resolving the issue with the shipping carrier.

11. Contact Us

If you have any questions about your order or delivery, please contact us:

Email: info@annanew-york.com
Contact form: Send us a message

Our team is happy to assist with any questions.